Additional Resources
The materials referenced here provide best practices and insights into using networked collaboration tools for project teams, workgroups and in knowledge sharing across communities of practice and other knowledge applications.
Guides and Best Practices
- "11 Signs that Tools Will Improve Your Team"
- "6 Things To Know before You Buy Collaborative Software for Your Team"
- An Organizational Approach for Ongoing Management of Collaboration Tools
- Guide to using wikis
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“Beyond
the Email Bottleneck” by Tony Christopher
The solution lies not just in the tools, but in how the organization goes about implementing them, and how seriously they take the tools management process.
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“The
12 Principles of Collaboration”
Guidelines for Designing Internet Services that Support Group Collaboration, by Cynthia Typaldos, DeAnna Burghart, Anthony Christopher, Melissa Koch, James Taylor
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THE
WALL STREET JOURNAL REPORT: TECHNOLOGY
"Social Studies: Companies of all kinds are figuring out which tools work and how to use them"
by Michael Totty, June 18, 2007; Page R10
-
THE
WALL JOURNAL REPORT: TECHNOLOGY
"Let's Get Together: As companies struggle with proliferating forms of communication, tech firms are pitching a solution"
by Robert A. Guth, June 18, 2007; Page R9
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"Modern
Knowledge Management Applications"
by Scott Spanbauer, CIO Magazine (December 2006)
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“Learning Across Teams: The Role
of Communities of Practice in Team Organizations”
by Richard McDermott, in Knowledge Management Review (May/June 1999).
- “The
Law of the Pack”
by David P. Reed, Harvard Business Review (February 2001).
-
“Measurement
for Knowledge Management,"
by the American Productivity and Quality Center (February 2001).
-
“Case
Studies: An Audit Tale”
by Debby Young, CIO Magazine (May 1, 2000).
-
Wikinomics
by Don Tapscott and Anthony Williams (Portfolio Hardcover Press, 2006)
-
Thinking for a Living: How to Get Better Performance and Results from Knowledge
Workers"
by Thomas H. Davenport (Harvard Business School Press, 2005)
Email us if you have references we should add to the list.